EMS Healthcare

Operations

• Respond promptly to queries via the Operations Helpdesk, ensuring timely resolution or escalation as required.
• Coordinate and book in repair works, servicing, and planned preventative maintenance (PPM) activities across healthcare units.
• Prepare and maintain rolling maintenance schedules, ensuring all activities are planned efficiently and in compliance with service intervals.
• Work closely with the Technical Operations, production, and engineering teams to plan and coordinate complex maintenance and repair tasks.
• Ensure operational continuity by supporting the daily running of healthcare units with minimal disruption to services.
• Manage and update all compliance and maintenance documentation, including certificates, service reports, and inspection records.
• Raise and track purchase orders (POs) and liaise with suppliers and service partners to ensure timely delivery of services.
• Maintain accurate records in asset management and facility management systems, ensuring data integrity and document control.
• Analyse maintenance and performance data to identify trends, risks, and opportunities for service improvement.
• Support internal audits and regulatory inspections by ensuring documentation is audit-ready and in line with policy.
• Monitor contractor performance and provide feedback to ensure high service standards are maintained.
• Assist in the mobilisation of new units by preparing technical packs, compliance checklists, and onboarding service partners.
• Contribute to continuous improvement initiatives within the Technical Operations function.

Technical Operations Coordinator