Empregga

Support Analyst, Customer Support

Empregga

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Respond to and resolve customer inquiries and requests
  • Log and track support tickets
  • Identify recurring issues and recommend improvements
  • Ensure a positive experience when using our solutions
  • Collaborate with technical teams when necessary

Requirements

  • Strong communication skills and a problem-solving mindset
  • Organized, able to handle multiple tickets simultaneously
  • Comfortable with digital tools and web platforms
  • Eagerness to learn and grow in a technology and AI-driven environment
Benefits
  • 15 days of paid vacation
  • Home office allowance of R$120/month
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsproblem-solving mindsetorganizedability to handle multiple tickets