Customer Success Consultant
Empowered Growth Academy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 €100,000 - €200,000 per year
Job Level
SeniorLead
About the role
- Onboard new clients: guide them through the program setup, explain how it works, and ensure a smooth start.
- Provide ongoing support and coaching to clients, helping them apply what they learn and overcome obstacles to reach their goals.
- Monitor client progress; proactively follow up, gather feedback, and offer the support that is needed.
- Maintain strong relationships with clients — act as their main point of contact and strategic partner.
- Apply marketing campaigns templates to attract new clients.
- Identify opportunities for clients to benefit from additional products or services (upsells, program extensions) — but always from the perspective of customer value and long-term benefit.
Requirements
- Minimum 7 years of experience in customer success, account management, consulting, or a similar client-facing role.
- Excellent communication, empathy, and problem-solving skills — able to connect with clients, understand their needs, and provide guidance.
- Comfortable working independently, prioritizing multiple clients or projects, and managing your time well.
- Skilled at using digital tools (CRM, communication platforms, online training/delivery tools) for remote work and client support.
- Passionate about personal development for yourself and committed to helping clients grow, transform, and succeed in their goals.
Benefits
- Clear and Transparent Compensation: Incentives tied to client satisfaction, retention, and success.
- Remote & Flexible Work: Work from anywhere, choose flexible hours, and manage your schedule with autonomy.
- Supportive Environment: You’ll be part of a collaborative team, with access to training, mentorship, and resources to deliver high-quality client service and growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationempathyproblem-solvingclient relationship managementcoachingtime managementindependenceprioritization