Empowered Growth Academy

Customer Success Manager

• Onboard new clients: guide them through the program setup, explain how it works, and ensure a smooth start.
• Provide ongoing support and coaching to clients, helping them apply what they learn and overcome obstacles to reach their goals.
• Monitor client progress; proactively follow up, gather feedback, and offer the support that is needed.
• Maintain strong relationships with clients — act as their main point of contact and strategic partner.
• Apply marketing campaigns templates to attract new clients.
• Identify opportunities for clients to benefit from additional products or services (upsells, program extensions) — but always from the perspective of customer value and long-term benefit.

Customer Success Consultant

Digital Marketing

• Promote and enroll clients in our personal growth and e-learning programs.
• Use digital marketing channels (social media, webinars, email) to build and nurture a qualified audience.
• Lead conversations to assess potential clients’ readiness and fit for our programs.
• Provide coaching and guidance to participants, helping them achieve personal and professional transformation.
• Collaborate with a global team to refine strategy, messaging, and delivery.

Customer Success Consultant

Digital Marketing and Sales Manager