Empower

Senior Director – Wealth Consolidation Support

Empower

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,400 - $181,875 per year

Job Level

Senior

About the role

  • Oversee daily, weekly, and monthly service metrics to ensure SLA adherence and funding targets are met
  • Lead hiring and headcount planning efforts in coordination with Philippines and U.S. leadership
  • Direct all U.S. Empower Personal Wealth funding teams and ensure superior service delivery and compliance
  • Partner with global stakeholders to align messaging, workflows, and operational enhancements
  • Support service excellence by owning survey scores, fraud mitigation, and process improvement initiatives
  • Serve as an escalation point for elevated client issues and ensure resolution through a closed-loop process
  • Coordinate cross-functional initiatives with Legal, Compliance, Advisory, and Optimization teams

Requirements

  • Bachelor’s degree or equivalent professional experience
  • 5+ years of experience in people leadership, with proven success in a service-oriented setting
  • FINRA Series 6/26 required, Series 7/24 permitted
  • FINRA fingerprinting required
  • Expertise in wealth management operations, including money movement (ACATs, wires, ACH)
  • Strong relationship management and communication skills across client and internal audiences
  • Proficiency with Microsoft Office and CRM tools, including Salesforce
  • Thorough understanding of Empower’s product suite and internal policies and procedures
Benefits
  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
wealth management operationsmoney movementACATswiresACH
Soft Skills
people leadershipservice-orientedrelationship managementcommunication
Certifications
Bachelor’s degreeFINRA Series 6FINRA Series 26FINRA Series 7FINRA Series 24FINRA fingerprinting