Employee Family Protection, Inc.

Billing Specialist

• Responsible for data entry, analysis and file preparation as it relates to client benefit deductions and reconciliation for billing including associated customer service;
• researching customer concerns;
• payroll deduction/billing/remittance reconciliation.
• Assists the Sr. Account Managers and Account Managers with the back-end production of files and file manipulation.
• Completes data management of files/census data and ensures proper employee deductions are occurring by completing weekly/month reconciliations of payroll deductions comparing with expected deductions.
• Reconcile carrier premium invoices with received payroll deductions.
• Research and resolve discrepancies.
• Coordinate consolidated billing set-up and implementation including EasyPay clients, with the Sr. Account Managers and Account Managers.
• Responsible for ensuring the billing system is up to date with enrollment data and demographic information by pulling data from carrier systems and Benefit Administration systems.
• Provides timely customer service for client issues.
• Works with Benefit Service Center to resolve customer service tickets relating to deduction and billing.
• Works with Sr. Account Managers and Account Managers to ensure all processes are being followed accordingly for each individual customer.
• Other Duties as assigned