Customer Support

• Develops innovative analytical methods, analyzes data and makes recommendations to enhance project effectiveness and efficiency
• Leads and provides project management support for projects including financial administration and software system upgrades
• Tracks and verifies procedures; coordinates distribution, tracking, and feedback of metrics
• Develops and manages project timelines and assumes responsibility for timely delivery of project deliverables
• Works closely with project teams/departments to identify and resolve concerns
• Develops and maintains databases and reports; performs analyses, forecasts, and presents data
• Tracks departmental budgets and forecasts future budget needs
• May plan and coordinate special events and maintain the departmental website

Senior Project Support Specialist

Customer Service Representative – Retention

Customer Support Team Lead

Customer Service Representative – Loyalty

Manager, Reputation – Customer Experience

Aerospace Customer Service Specialist