Emmington

Customer Support

Emmington

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 ZAR 15,000 - ZAR 25,000 per month

Job Level

Junior

About the role

  • Respond promptly and professionally to client inquiries via email, chat, and phone.
  • Troubleshoot issues, guide clients through solutions, and escalate technical problems when needed.
  • Provide onboarding support and help clients get up and running with our platform/service.
  • Maintain detailed records of client interactions, feedback, and resolutions in CRM or support systems.
  • Collaborate with internal teams (product, sales, technical) to ensure client needs are addressed efficiently.
  • Identify patterns in support issues and suggest improvements to processes, documentation, or features.
  • Deliver outstanding customer service that aligns with our values and contributes to client retention and satisfaction.

Requirements

  • 1–3 years of experience in a customer support, client success, or helpdesk role.
  • Excellent communication and interpersonal skills—clear, empathetic, and solution-oriented.
  • Ability to stay calm under pressure and manage multiple tasks at once.
  • Strong problem-solving skills and attention to detail.
  • Comfortable learning and navigating CRM, helpdesk, or chat tools (e.g., Zendesk, Intercom, HubSpot).
  • Self-motivated and reliable with a strong sense of ownership over client interactions.
Benefits
  • 100% remote role – work from anywhere
  • Competitive base pay
  • Access to creative, funnel, and strategic support (you’re not flying solo)
  • Fast-moving, results-driven culture that values autonomy and outcomes
  • Opportunities to grow into leadership or strategic roles as we scale
  • A no-politics, high-accountability team that learns fast and executes faster
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsinterpersonal skillsproblem-solving skillsattention to detailsolution-orientedcalm under pressureself-motivatedreliableownership