Emmington

Junior Paralegal

Emmington

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 ZAR 15,000 - ZAR 25,000 per month

Job Level

Junior

About the role

  • Review and monitor customer reviews on a daily basis
  • Investigate and respond to negative reviews in a timely and professional manner
  • Contact customers via phone and email to resolve complaints
  • De-escalate tense or sensitive situations with confidence and empathy
  • Provide legally sound guidance when required
  • Stand firm where necessary while maintaining professionalism
  • Escalate matters internally when appropriate
  • Ensure resolutions align with company policies and legal standards

Requirements

  • Relevant legal qualification or paralegal background
  • Strong understanding of applicable legal principles
  • Excellent written and verbal communication skills
  • Confident, friendly, and professional phone manner
  • Extroverted and comfortable engaging directly with customers
  • Ability to think critically and respond under pressure
  • Strong conflict resolution and de-escalation skills
  • Highly organised and able to manage daily review volumes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
legal qualificationparalegal backgroundunderstanding of legal principles
Soft Skills
written communicationverbal communicationconflict resolutionde-escalation skillscritical thinkingprofessionalismempathyorganisationcustomer engagementpressure management