Emma – The Sleep Company

Logistics Manager – Returns

Emma – The Sleep Company

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage the reverse logistics performance of your cluster, monitoring operational KPIs, cost efficiency, and a great customer experience throughout the returns journey.
  • Steer our reverse logistics carriers and partners, secure smooth daily operations, ensure SLA compliance, and build strong, reliable relationships.
  • Analyze customer feedback and return‑related complaints, identify root causes, and uncover what truly impacts customer satisfaction.
  • Monitor return‑related costs, ensuring accuracy against expectations and flagging inefficiencies or deviations.
  • Work together with Tech to automate and improve our processes, reduce manual workload, and create scalable solutions.
  • Collaborate with Network Management team to design and optimize the reverse logistics network, selecting partners that balance speed, service, reliability, and cost.
  • Document return guidelines, enabling our training and customer support teams to guide customers confidently and clearly initiatives.

Requirements

  • You have a Bachelor's/Master’s Degree in Business, Engineering, Supply Chain or related field.
  • You bring 2+ years of experience in Logistics, Operations and Supply Chain.
  • Experience in Returns and Reverse Logistics is highly desirable.
  • You're comfortable with discussion about automation, integrations, and low-code tools. Make.com experience is a plus.
  • You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.
  • Excellent communication skills in English, both written and verbal.
  • Great communication and stakeholder management skills.
Benefits
  • Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
  • 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
  • Work with and learn from experts in diverse fields
  • Get to know your team members at our exciting company events
  • Working from a pet-friendly office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsoperationssupply chainreverse logisticsautomationanalytical thinkingproblem-solving
Soft Skills
communicationstakeholder managementcustomer experiencerelationship buildingcollaboration
Certifications
Bachelor's DegreeMaster’s Degree