Regional Stores Manager – Iberia
Emma – The Sleep Company
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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About the role
- Own the P&L of the stores within scope, conducting profitability analysis to continuously improve performance.
- Monitor and optimize retail performance through clear KPIs and structured performance review cycles.
- Propose commercial initiatives to enhance sales.
- Lead regional harmonization of best practices in retail operations.
- Take accountability for performance and coordinate with outsourcing agencies and the Recruitment function to ensure staffing needs are met.
- Shape and manage high-performing teams across your region, including recruitment, coaching, evaluation, and people development.
- Ensure consistent product and operational training is delivered across all stores within your scope.
- Identify training needs and coordinate with the central team to set up workshops and development plans.
- Ensure a consistent and high-quality customer experience across all touchpoints, driving customer satisfaction.
Requirements
- Proven experience in a regional or multi-store retail management role, with direct responsibility for store operations and performance
- Strong hands-on background in operational retail management, including store supervision, training, and compliance
- Strong coaching skills with the ability to take tough decisions and deliver direct feedback
- High level of autonomy, ownership, and accountability in a fast-paced retail environment
- Fluent in English, Portuguese, and Spanish
- Willingness and ability to travel frequently (approximately 70%) to visit stores across the region, while still reporting to our Lisbon office
Benefits
- A company car to support travel across your region
- Pet-friendly office environment
- Discounts on our products
- Health insurance, including dental
- 24 vacation days
- A multicultural and international work environment
- Company events that are actually enjoyable and build meaningful connections
- Ownership, trust, and support from day one to grow your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
profitability analysisretail performance optimizationcommercial initiativesstore operations managementtraining coordinationcustomer experience management
Soft Skills
coachingdecision makingfeedback deliveryautonomyownershipaccountability