Emma – The Sleep Company

Senior Accounting Outsourcing Manager

Emma – The Sleep Company

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

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Job Level

Senior

Tech Stack

Tableau

About the role

  • Manage and oversee outsourced accounting services and service providers.
  • Ensure compliance with EU regulations and internal governance standards.
  • Lead onboarding projects for new BPO/Outsourcing partners whilst executing Third-Party Risk Assessments for all new partner integrations and existing partners reassessments.
  • Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance, align on objectives, and monitor contractual and regulatory obligations.
  • Define, implement, and monitor KPIs and SLAs.
  • Track BPO/Outsourcing partners' performance, owning data analytics for quality, cost, and efficiency metrics.
  • Drive continuous improvement initiatives to improve quality and optimize costs, together with detecting outsourcing opportunities within Emma’s Finance department.
  • Act as the main point of contact between Emma and external accounting providers.

Requirements

  • You have a Bachelor's/Master’s Degree in Business, Finance, or Accounting.
  • You bring 7+ years of professional experience, with a track record in BPO/SSC/GBS/Outsourcing operations management, ideally of Accounting/Financial services.
  • You possess strong experience in external stakeholder management and feel comfortable with Project Management responsibilities.
  • You have advanced proficiency in Microsoft Excel - Power Query, Power BI, or Tableau is a plus.
  • You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.
  • Excellent communication skills in English, both written and verbal.
Benefits
  • Private Health Insurance
  • 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
  • 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
  • Work with and learn from experts in diverse fields
  • Get to know your team members at our exciting company events
  • Working from a pet-friendly office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BPO managementOutsourcing operationsData analyticsKPI monitoringSLA definitionProject managementFinancial servicesComplianceRisk assessmentPerformance assessment
Soft Skills
Analytical thinkingProblem-solvingStakeholder managementCommunicationLeadershipContinuous improvementCollaborationStrategic thinkingOrganizational skillsHands-on mentality