Emma – The Sleep Company

People Operations Specialist

Emma – The Sleep Company

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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About the role

  • Create and maintain the full employee journey for Mexico employees, ensuring smooth, compliant processes for contracts, onboarding, changes to employment, leave management, and offboarding.
  • Support People Operations for Americas, ensuring legal accuracy, documentation consistency, and strong governance.
  • Prepare and validate payroll inputs (schedules, changes, overtime, allowances, absences, sick leave, holidays, food vouchers, medical insurance), ensuring accuracy and alignment with country-specific laws and internal controls.
  • Partner with managers and HRBPs to support day-to-day People Operations topics such as documentation, scheduling rules, employee relations basics, and labor-law compliance.
  • Manage guidelines and administration of benefits programs, including mobility benefits, travel rules, and per-diems, ensuring clear eligibility criteria, documentation standards, and cost control.
  • Maintain HRIS accuracy (Personio) by managing employee records, workflows, permissions, and ensuring correct system integrations with Payroll and IT.
  • Use JIRA to manage operational workflows, ticketing, process requests, and continuous-improvement tracking.
  • Create, update, and scale SOPs, workflows, and operational documentation to ensure consistent high-quality delivery across all markets.
  • Manage global mobility topics such as visas, travel expenses, medical insurance, etc.

Requirements

  • You have a degree in human resources, business administration, psychology, or a similar field.
  • You bring around 3 years of experience in People Operations or HR administration, ideally in an international or fast-growing company.
  • You understand the full employee lifecycle and feel comfortable handling contracts, onboarding, changes, leave management, and offboarding.
  • You have experience preparing payroll inputs and working closely with payroll or finance teams.
  • You are familiar with HRIS systems (preferably Personio) and enjoy keeping employee data organized and accurate.
  • You work in a structured, detail-oriented way and make sure processes are consistent and compliant.
  • You like improving workflows, creating clear documentation, and helping teams work more efficiently.
  • You are comfortable using tools like JIRA or other ticketing systems to manage daily requests.
  • You communicate clearly, act proactively, and enjoy collaborating with managers, HRBPs, and colleagues across markets.
  • You have strong English skills and enjoy working in a supportive, team-oriented environment.
Benefits
  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Wellbeing activities
  • Hybrid home office policy
  • Flexible schedules
  • Pet-friendly office
  • Monthly salary + pantry & restaurant vouchers
  • Benefits higher than the law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
employee lifecycle managementpayroll processingleave managementcontract managementHRIS managementdocumentation standardscompliance managementbenefits administrationglobal mobility managementdata accuracy
Soft skills
detail-orientedproactive communicationcollaborationworkflow improvementorganizational skillsproblem-solvingteam-orienteddocumentation creationprocess consistencyinterpersonal skills