Emi Labs

Customer Support

• You'll address customers' queries, requests, and issues and guarantee they are solved in a timely and efficient manner.
• Tech Support Reps are the first point of contact for our customers and help them get the optimal experience they deserve.
• You'll interact with customers to get the context of their issues, troubleshoot problems, and see them through to resolution.
• You'll have sound knowledge of our platform and work closely with different teams to ensure issues are solved quickly.
• You'll also help develop and document Tech Support processes and discover new product needs.
• This opportunity has a high potential of exposure as our team is constantly growing their technical knowledge through regular interactions with our technology area to achieve ticket resolution.

Customer Support Representative