Customer Support Representative

Emi Labs

Customer Support Representative at Emi Labs, addressing queries for Frontline Workers' access to professional opportunities. Engaging with customers and troubleshooting issues in a dynamic startup environment.

Posted 4/16/2026part-timeBuenos Aires • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You'll address customers' queries, requests, and issues and guarantee they are solved in a timely and efficient manner.
Tech Support Reps are the first point of contact for our customers and help them get the optimal experience they deserve.
You'll interact with customers to get the context of their issues, troubleshoot problems, and see them through to resolution.
You'll have sound knowledge of our platform and work closely with different teams to ensure issues are solved quickly.
You'll also help develop and document Tech Support processes and discover new product needs.
This opportunity has a high potential of exposure as our team is constantly growing their technical knowledge through regular interactions with our technology area to achieve ticket resolution.

Requirements

What you’ll need

Be currently studying at university, preferably halfway through your degree.
Availability to work Part-Time (6 hours), Monday to Friday (including holidays), within one of the following shifts: 7 a.m. to 1 p.m., 11 a.m. to 5 p.m., or 2 p.m. to 8 p.m.
Availability to work rotating Saturdays (7 a.m. to 12 p.m.) and occasional on-call Sundays for critical incidents.
Portuguese proficiency (intermediate to advanced) is mandatory, as you will support the Brazilian market.
Passion for customer service.
Excellent communication skills.
Fast learner with strong problem-solving skills.
Enjoy working in a fast-paced environment, with the uncertainty and chaos of an early-stage startup.
Relevant work experience as a Tech Support Representative is a plus, but not required.

Benefits

Comp & perks

💰 Competitive salary: Salaries paid in USD.
📈 Stock Options: Stock Options Package as part of your compensation package.
🧑🏽‍💻 Flexible remote-first work culture. We work towards goals*.
🏖️ Vacations: 3 weeks of vacation.
🧑‍🎄 Holiday season: Week off between Christmas and New Year's Eve.
💆 Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from.
🇺🇸 English Classes: Improve your English skills with our in-company teachers.
📚 Internal library: Get all the free books - digital, physical - you like, anytime.
🍼 Paternity leave: 4 weeks of paid paternity leave.
🌍 Work from anywhere: Work remotely from anywhere up to 3 months per year.
🎁 Birthday gift: Enjoy a Bigbox experience as a birthday gift.
(*)🇦🇷 This opportunity is open for candidates located in Argentina only

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Soft Skills

customer servicecommunicationproblem-solvingfast learneradaptability