Emi Labs

Customer Support Representative

Emi Labs

part-time

Posted on:

Location Type: Hybrid

Location: Buenos Aires • Argentina

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You'll address customers' queries, requests, and issues and guarantee they are solved in a timely and efficient manner.
  • Tech Support Reps are the first point of contact for our customers and help them get the optimal experience they deserve.
  • You'll interact with customers to get the context of their issues, troubleshoot problems, and see them through to resolution.
  • You'll have sound knowledge of our platform and work closely with different teams to ensure issues are solved quickly.
  • You'll also help develop and document Tech Support processes and discover new product needs.
  • This opportunity has a high potential of exposure as our team is constantly growing their technical knowledge through regular interactions with our technology area to achieve ticket resolution.

Requirements

  • Be currently studying at university, preferably halfway through your degree.
  • Availability to work Part-Time (6 hours), Monday to Friday (including holidays), within one of the following shifts: 7 a.m. to 1 p.m., 11 a.m. to 5 p.m., or 2 p.m. to 8 p.m.
  • Availability to work rotating Saturdays (7 a.m. to 12 p.m.) and occasional on-call Sundays for critical incidents.
  • Portuguese proficiency (intermediate to advanced) is mandatory, as you will support the Brazilian market.
  • Passion for customer service.
  • Excellent communication skills.
  • Fast learner with strong problem-solving skills.
  • Enjoy working in a fast-paced environment, with the uncertainty and chaos of an early-stage startup.
  • Relevant work experience as a Tech Support Representative is a plus, but not required.
Benefits
  • 💰 Competitive salary: Salaries paid in USD.
  • 📈 Stock Options: Stock Options Package as part of your compensation package.
  • 🧑🏽‍💻 Flexible remote-first work culture. We work towards goals*.
  • 🏖️ Vacations: 3 weeks of vacation.
  • 🧑‍🎄 Holiday season: Week off between Christmas and New Year's Eve.
  • 💆 Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from.
  • 🇺🇸 English Classes: Improve your English skills with our in-company teachers.
  • 📚 Internal library: Get all the free books - digital, physical - you like, anytime.
  • 🍼 Paternity leave: 4 weeks of paid paternity leave.
  • 🌍 Work from anywhere: Work remotely from anywhere up to 3 months per year.
  • 🎁 Birthday gift: Enjoy a Bigbox experience as a birthday gift.
  • (*)🇦🇷 This opportunity is open for candidates located in Argentina only
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationproblem-solvingfast learneradaptability