Emerson

Customer Support

• Take customer calls and answer questions using the Praos Call Flow Guide
• Confirm customer orders and verify inventory levels meet the requirements of the order
• Transfer inventory stock from warehouse to technician upon receipt
• Replenish inventory to required stock levels as needed based on weekly sales projections
• Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls)
• Required to become passionately familiar with the different services and products Praos Smart Security provides
• May deal specifically with ordering and billing issues or provide product support and technical help to customers
• Forward unanswered queries to a manager or more senior representative

Customer Support Representative