Administration

• Develop and maintain Emerson documentation standards, including layout and content.
• Study drawings, specifications, and product samples to prepare user documentation such as how-to guides and instruction manuals.
• Create Documentation Dossiers per user requirements for MRO and service orders, including table of contents, cover sheets, bookmarks, and citations.
• Collect, organize, and perform quality control on electronic documentation from factories, COFs, and other sources.
• Produce and deliver approval and final documentation in required formats (electronic, paper, CD-ROM), ensuring high presentation standards.
• Update ERP systems (OCM, CRM, Oracle) with documentation status and maintain alignment with business requirements.
• Serve as the single point of contact (SPOC) for all documentation-related matters, ensuring timely responses to internal and external queries.
• Collaborate closely with Sales Engineers, Project Managers, Order Administrators, and Drawing Teams to align documentation with customer and factory orders.
• Act as escalation point for documentation execution issues and support dispute management with Order Management.
• Archive soft copies, review published materials for improvements, and continuously enhance knowledge of products, business processes, and documentation tools.

Documentation Administrator, Italian

Order Administrator

GDS Data Maintenance Administrator – Intern