Order Administrator
Emerson
ERPOracle
Documentation Administrator, Italian
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Cluj-Napoca • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPOracle
About the role
- Develop and maintain Emerson documentation standards, including layout and content.
- Study drawings, specifications, and product samples to prepare user documentation such as how-to guides and instruction manuals.
- Create Documentation Dossiers per user requirements for MRO and service orders, including table of contents, cover sheets, bookmarks, and citations.
- Collect, organize, and perform quality control on electronic documentation from factories, COFs, and other sources.
- Produce and deliver approval and final documentation in required formats (electronic, paper, CD-ROM), ensuring high presentation standards.
- Update ERP systems (OCM, CRM, Oracle) with documentation status and maintain alignment with business requirements.
- Serve as the single point of contact (SPOC) for all documentation-related matters, ensuring timely responses to internal and external queries.
- Collaborate closely with Sales Engineers, Project Managers, Order Administrators, and Drawing Teams to align documentation with customer and factory orders.
- Act as escalation point for documentation execution issues and support dispute management with Order Management.
- Archive soft copies, review published materials for improvements, and continuously enhance knowledge of products, business processes, and documentation tools.
Requirements
- University degree
- Communicates effectively in both oral and written communication (English, Italian mandatory)
- Good level of using Microsoft Office package
Benefits
- Our Culture & Commitment to You:
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
documentation standardsuser documentationquality controldocumentation formatsERP systemsdocumentation alignmentdispute managementarchivingproduct knowledgebusiness processes
Soft skills
effective communicationcollaborationproblem-solvingtimelinessattention to detailorganizational skillscustomer serviceescalation managementadaptabilitycontinuous improvement
Certifications
university degree