Product Quality Engineer – Aircraft
BETA TECHNOLOGIES
Job Level
Mid-LevelSenior
About the role
- Efficient Customer Quality Issue Management.
- Develop, monitor, and present key internal metrics to track first time and ongoing Quality at NI.
- Provide regular communication to stakeholders and customers through formal communication plans to assure clarity on status, next steps, and resolution of issues.
- Drive root cause analysis to identify permanent corrective actions to prevent issues from recurring.
- Ensure customer success and satisfaction by understanding customer sentiment via meetings, interviews, surveys, and site visits.
- Ownership of Customer Communication (Recalls, Notifications, & Product Change Notifications).
- Lead organization to proficiently execute RCCA activities (8D, 3L5W, 5Why, FMEA) and apply other quality tools to foster continuous improvement.
- Focus on project management, technical challenges, and driving improvements during product development, deployment, and ongoing monitoring of systems.
- Support system-level (cross-product) and key customer escalations; engage with Business Units, Global Services, Manufacturing, and R&D; report to Global Quality Department.
Requirements
- Bachelor's degree in engineering or similar engineering science degree.
- Minimum 5 years of experience in Quality, Process Engineering or related field.
- Demonstrated experience managing quality programs/projects.
- Strong analytical and problem-solving skills including FMEA, failure analysis, and root cause analysis.
- Experience leading RCCA activities (8D, 3L5W, 5Why) and applying quality tools.
- Excellent communication skills.
- Ability to lead and drive issue management.
- Work authorization: legally authorized to work in the United States; sponsorship will not be provided (temporary visas such as E, F-1 including OPT/CPT, H-1, H-2, L-1, B, J or TN are not eligible).
