Emerson

Field Service Technician

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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About the role

  • Perform demand and contract field services, including emergency and scheduled maintenance
  • Provide advanced troubleshooting, configuration, calibration, and start-up services
  • Support commissioning and startup activities for Level instrumentation in both greenfield installations and brownfield upgrades
  • Assist with Factory Checkout (FCO), Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards
  • Serve as a technical subject matter expert for Level technologies, supporting field technicians, service centers, sales teams, and customers
  • Assist customers remotely through digital tools such as WebEx or Microsoft Teams to diagnose and resolve technical issues
  • Provide onsite and remote support for complex Level applications, system integration challenges, and commissioning activities
  • Act as a strategic communication point between customers and Emerson teams to resolve technical issues and drive organizational accountability
  • Train and mentor field service technicians to strengthen Level expertise across the service organization
  • Deliver Level product and application training for customers and internal service personnel
  • Develop and refine best practice procedures for Level startup, configuration, and troubleshooting
  • Consult with factory engineering teams and service centers to ensure the correct technical solutions are implemented
  • Support system integration activities and coordinate with project teams to ensure successful execution of customer projects
  • Ensure safety awareness and leadership are central to all onsite activities and maintain compliance with Emerson safety, quality, and operational procedures
  • Manage travel, expenses, and administrative responsibilities in accordance with company policies
  • Maintain technical expertise through factory training and self-study on new Level technologies and system enhancements.

Requirements

  • Bachelor’s degree in Electronics, Instrumentation, Engineering Technology, or related technical field OR equivalent technical training (Associate degree or technical certification)
  • Minimum 5 years of field service experience supporting industrial instrumentation or automation systems
  • Demonstrated experience with Rosemount Level instrumentation or radar-based level measurement technologies
  • Strong troubleshooting and diagnostic capabilities
  • Ability to travel up to 50–60% domestically; international travel might be required on occasion
  • Legal authorization to work in the United States
Benefits
  • Health insurance
  • 401(k)
  • Tuition reimbursement
  • Employee Assistance Program
  • Paid parental leave
  • Paid vacation and holidays
  • Flexible time off plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingconfigurationcalibrationstart-up servicessystem integrationFactory Checkout (FCO)Factory Acceptance Testing (FAT)Site Acceptance Testing (SAT)Rosemount Level instrumentationradar-based level measurement technologies
Soft Skills
communicationmentoringcustomer supportorganizational accountabilitysafety awarenessleadership
Certifications
Bachelor’s degree in ElectronicsBachelor’s degree in InstrumentationBachelor’s degree in Engineering Technologytechnical certification