Emerson

Customer Service Representative

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Cluj-Napoca • Romania

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Tech Stack

Oracle

About the role

  • Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, Email, etc.).
  • Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports). Ensure the contract review, the price policy and International Trade Compliance are applied with no exception and report to your management when discrepancies are identified.
  • Replace other team members when vital to maintain the level of service / Assists any team member when vital. Contribute to back up and organization specific for critical business processes.
  • Apply relevant customer service procedures and processes in the respect of the Quality Management System.
  • Provide a daily follow up of the order book and takes actions to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve seek planning, Warehouse or any other department involved. Advise customers about potential delays or issues related to the order.

Requirements

  • University Degree or equivalent experience in a similar field;
  • Proficiency in English;
  • Proven experience in a customer service role;
  • Strong analytical skills and ability to tackle problems;
  • Good communication, teamwork and organizational skills;
  • Good PC skills: MS Office Package, MS Outlook, Oracle or Sales Force;
  • Good knowledge and proven practice of international trade: Incoterms, Payment terms, Transport;
Benefits
  • At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
  • We foster an environment that encourages innovation, collaboration, and diverse perspectives.
  • Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
  • Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
  • We believe diverse teams, working together are key to driving growth and delivering business results!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder managementproblem solvinganalytical skillsinternational tradeIncotermspayment termstransport
Soft Skills
communicationteamworkorganizational skills
Certifications
University Degree