Product Engineer
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Knoxville • Tennessee • United States
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About the role
- Working directly with customers and global product support staff to diagnose issues
- Providing remote diagnostics to investigate and replicate software and hardware application issues at client sites
- Becoming a subject matter expert on our products to influence future innovation
- Building Knowledge Base Articles and content for product information
- Developing and delivering department training sessions for new product releases
- Providing feedback to Marketing and Technology teams regarding our end-user requirements
Requirements
- Experience with software troubleshooting and support
- Knowledge of industrial network architecture and communication protocols used in industrial automation and telemetry applications
- Network skills, database applications, knowledge with virtual machines, web-based applications
- Strong multi-tasking skills
- Ability in resolving system issues in a production environment
- Excellent communication skills
- Legal authorization to work in the United States without sponsorship now or in the future
Benefits
- Medical insurance plans
- Dental coverage
- Vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave
- Vacation and holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software troubleshootingremote diagnosticsindustrial network architecturecommunication protocolsdatabase applicationsvirtual machinesweb-based applicationssystem issue resolution
Soft Skills
multi-taskingcommunication