Emerson

Senior Services Project Manager

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Debrecen • Hungary

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Job Level

Senior

Tech Stack

PMP

About the role

  • Drive planning, execution, and delivery of complex projects focused on post-sales services, such as:
  • New service offering definitions
  • Capability enablement across service functions
  • Process improvements or digital transformations supporting service delivery
  • Lead cross-functional teams comprising collaborators from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
  • Establish clear project goals, timelines, and deliverables aligned with business priorities.
  • Track and manage interdependencies, risks, and resource allocations across concurrent projects.
  • Facilitate effective communication, decision-making, and issue resolution across all levels of the organization.
  • Ensure adherence to project scope, budget (where applicable), quality, and timelines.
  • Provide regular status reporting and access to collaborators and leaders.
  • Lead change management activities, including collaborator consensus, communications planning, and adoption measurement.
  • Ensure alignment with broader business goals and customer success metrics.

Requirements

  • Bachelor’s degree in Engineering, Business, or related field (Master’s or equivalent experience preferred).
  • Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields
  • Proven experience leading cross-functional teams without direct authority.
  • Strong understanding of post-sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations).
  • Excellent organizational, communication, and collaborator management skills.
  • Experience with project management tools and methodologies (Agile, Waterfall, or hybrid).
  • Experience using reporting and visualization tools such as Power BI is a plus.
  • PMP, PMI-ACP, or similar certification is a plus.
  • Willing to work on a hybrid model in Escazú, Costa Rica or in our Mexico City office (depending on your current location).
Benefits
  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition
  • Flexible time off plans
  • Vacation and holiday leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess improvementsdigital transformationschange managementservice deliveryhardware supportfield servicescustomer support operationsAgileWaterfall
Soft Skills
organizational skillscommunication skillscollaborator managementleadershipdecision-makingissue resolutionplanningexecutionrisk managementresource allocation
Certifications
PMPPMI-ACP