Emerson

Technical Support Engineer – m/f/d

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Assago • Italy

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Resolves technical issues for customers focusing on Enterprise and Strategic Tiers
  • Partners with Sales to recommend a support strategy for targeted accounts.
  • Resolves platform and systems issues brought up by Emerson Test & Measurement Stakeholders across all regions.
  • Manages critical blocking issues to R&D and maintains relationship with R&D Support Coordinators and Developers.
  • Educates other TSEs through advanced or customized trainings & continuous educations.
  • Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding) when the predominant need is platform and system expertise.
  • Consistently recommends KCS methodology in all cases and escalations.
  • Provides feedback on improvements to the customer experience to relevant teams cross-functionally.
  • Reports design, reliability, or maintenance issues or bugs to R&D.
  • Contributes to team development by sharing customer insights.

Requirements

  • Bachelor’s of Engineering or Computer Science or Engineering Degree required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.
  • 3+ years of work experience in a customer-facing technical role or other relevant industry experience.
  • Experience owning and advocating for customer issues or needs.
  • Experience prioritizing multiple tasks.
  • Proficiency in one or more programming languages is required. (LabVIEW experience is preferred).
  • Fluent in English and Italian is mandatory
  • The candidate must be eligible to Italian security clearance.
  • Availability to travel up to 20% of time in Italy and EMEA.
Benefits
  • Professional development opportunities
  • Mentorship programs
  • Employee recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LabVIEWprogramming languagestechnical consultingcode reviewsproject onboardingKCS methodologycustomer issue resolutionplatform expertisesystem expertisetechnical training
Soft Skills
customer advocacytask prioritizationcommunicationrelationship managementteam developmentfeedback provisionproblem-solvingcross-functional collaborationeducationconsulting
Certifications
Bachelor’s of EngineeringBachelor’s in Electrical EngineeringBachelor’s in Computer EngineeringBachelor’s in Computer ScienceItalian security clearance