Provide administrative and project management support to Solution Teams by managing, tracking, and providing logistical and programmatic support
Facilitate collaboration between the VHA Council Support Unit (CSU), EHRM-IO OFC CMIO Process Reengineering, Oracle Cerner, EHRM-IO OFC CMIO-CNIO Operations, EHRM-IO DCIO, EHRM-IO PCD, VHA RDM, and local sites
Support Informaticists, as requested for Solutions, by providing strategic planning, administrative support, documentation, etc.
Apply knowledge in the translation of functional requirements to support Solution Experts and Solution Advisors
Collaborate with Solution Advisor and Solution Expert to support ticket management activities
Support the Office of Functional Champion Testing Team (OFCt) with testing activities
Coordinate and monitor Oracle Cerner activities to support scope and schedule management
Facilitate design reviews and provide guidance and recommendations for solution optimization to include: Support National-to-Local Engagement activities
Support the Lessons Learned process
Coordinate with all CMIO-CNIO pillars
Coordinate with OFC Training and Change Management
Coordinate with DCIO/ Interface team on Interface Change Requests (ICRs) etc.

Requirements

10+ years of professional work experience
Ability to analyze business requirements and document new service requests and changes, tracking to execution
Strong leadership, written/oral communications, analysis, data gathering and organization skills
Experience managing Information Technology related projects including the ability to facilitate scrums using Agile Project Management principles
Well versed in life cycle and project management methodologies
Able to identify and mitigate risks
Able to identify, document, and track changes
Experience providing support to cross-functional teams (e.g., Solution Owners, Informaticists, clinical staff) to implement technical solutions including strategic planning, administrative support, and documentation
Experience supporting the identification of root causes, courses of action, and potential solutions to support any major incident or response efforts
Experience facilitating reviews, evaluating scenarios for stakeholder impact, and collaborating with Solution Owners to provide recommendations for optimization and effective change
Experience evaluating scenarios for stakeholder impact along the care continuum
Experience collaborating to identify and document lessons learned
Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline or an additional 8 years of relevant experience may be substituted for degree requirements

Benefits

Retirement Plan
Group Health Insurance (Health, Dental, and Vision)
Paid Time Off
Referral Bonus
Opportunity for Performance Evaluation/Retention Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementAgile Project Managementbusiness analysisrequirements documentationrisk identificationchange trackingtechnical solutions implementationroot cause analysisstakeholder impact evaluationsolution optimization

Soft skills

leadershipwritten communicationoral communicationdata gatheringorganizationcollaborationstrategic planningadministrative supportproblem-solvingfacilitation