Emburse

AI Automation Analyst, Claude

Emburse

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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About the role

  • Own and manage AI automation initiatives across the entire Customer Experience (CX) lifecycle, from onboarding and adoption to renewals.
  • Design, build, and deploy sophisticated Claude-based workflows to automate customer intelligence, health scoring, and repetitive CX processes.
  • Automate the integration of customer insights into core business drivers, including renewals, upsells, and cross-sell opportunities.
  • Develop automated frameworks for high-level data synthesis, including NPS analysis, churn patterns, and insight extraction from customer interactions.
  • Create and maintain scalable prompt engineering frameworks and reusable templates to ensure the consistency and accuracy of AI outputs.
  • Collaborate with Product, Sales, and Ops to seamlessly integrate AI workflows into existing tech stacks, including CRMs and support platforms.
  • Establish rigorous quality assurance processes to validate AI outputs for compliance, accuracy, and alignment with the corporate brand voice.
  • Monitor and tune automation performance against key business metrics such as NRR (Net Revenue Retention), Retention Rate, and CSAT.
  • Act as the internal Subject Matter Expert (SME) for AI capabilities, providing documentation, stakeholder training, and ensuring responsible AI data privacy and risk mitigation.

Requirements

  • Bachelor’s degree in Business, Analytics, Computer Science, or a related technical field (Master’s in AI/ML preferred).
  • 2–4 years of proven success in CX operations, AI automation, or high-level data analytics.
  • Hands-on experience with Claude or other LLMs, including a strong background in prompt engineering and workflow design.
  • Familiarity with core CX platforms and integrations, including Salesforce, Pendo, Slack, and automation tools like Zapier.
  • Strong analytical ability to translate complex business problems into scalable, automated AI solutions.
  • Solid understanding of APIs, data integrations, and the infrastructure required for seamless AI workflow deployment.
  • Excellent ability to explain technical AI capabilities, limitations, and governance to non-technical stakeholders.
  • Demonstrated skill in balancing rapid execution with high-quality output, thorough documentation, and risk mitigation.
Benefits
  • Competitive pay
  • Flexible work
  • Inclusive, collaborative environment that supports your success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI automationClaude-based workflowsprompt engineeringdata synthesisNPS analysischurn patternsinsight extractiondata analyticsworkflow designAPI integrations
Soft Skills
analytical abilitycommunicationstakeholder trainingquality assurancerisk mitigationdocumentationcollaborationproblem-solvingexecution balancecustomer intelligence
Certifications
Bachelor’s degree in BusinessBachelor’s degree in AnalyticsBachelor’s degree in Computer ScienceMaster’s in AI/ML