Director, IT Business Systems
Emburse
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • United States
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Job Level
About the role
- Own Salesforce as the system-of-record and hub for all GTM systems, including Salesforce CPQ, marketing automation, finance, and customer support platforms.
- Provide hands-on Salesforce leadership, including configuration oversight, data model decisions, automation, and platform health.
- Lead and govern all Salesforce and Salesforce CPQ integrations, ensuring scalability, reliability, and long-term maintainability.
- Own and continuously improve end-to-end **Lead-to-Cash** processes, including Lead, Opportunity, Quote, Contract, Billing, and Revenue.
- Partner with stakeholders across Sales, Marketing, Finance, Operations, Product, and IT to translate business transformation initiatives into scalable system solutions.
- Balance speed, flexibility, and compliance while enabling revenue growth.
- Establish and enforce governance for system changes, integrations, and tooling requests.
- Evaluate and prioritize new integration requests, holding the line against unnecessary complexity and technical debt.
- Ensure systems align with security, compliance, and data privacy requirements (e.g., SOX, GDPR).
- Build, mentor, and lead a high-performing Business Systems team (administrators, developers, analysts).
- Collaborate closely with developers, product owners, operations, and digital transformation teams.
- Serve as a trusted advisor to senior leaders and executives across the organization.
Requirements
- 10+ years of experience in business systems, enterprise applications, or process transformation roles.
- Hands-on Salesforce experience at an administrator, architect, or equivalent level (Salesforce certifications strongly preferred).
- Proven experience owning Salesforce as a hub-and-spoke architecture supporting multiple integrated GTM systems.
- Deep understanding of **Lead-to-Cash** business processes.
- Experience working with Salesforce CPQ and complex system integrations.
- Strong communication and stakeholder management skills, with the ability to influence and set clear boundaries.
- Demonstrated **player/coach** leadership style.
Benefits
- Competitive pay
- Flexible work
- Inclusive, collaborative environment that supports your success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceSalesforce CPQdata model decisionsautomationsystem integrationsLead-to-Cash processesgovernance for system changessecurity compliancedata privacyprocess transformation
Soft skills
communication skillsstakeholder managementinfluenceleadershipmentoringcollaborationtrusted advisorflexibilityspeedboundary setting
Certifications
Salesforce certifications