Embrace Software Inc

Project Manager

• Develop detailed project plans, including scope, timelines, resources, and budgets.
• Define project objectives, deliverables, and milestones in collaboration with stakeholders.
• Oversee the execution of project plans, track progress, and ensure that deliverables are met on time and within budget.
• Monitor project performance and address any issues or changes proactively.
• Coordinate cross-functional project teams, ensuring clear communication, collaboration, and effective utilization of resources.
• Provide guidance and support to team members throughout the project lifecycle.
• Facilitate regular updates and status reports to clients and stakeholders.
• Coordinate product implementation and onboarding projects for law firms and collection agencies, ensuring smooth transitions and high client satisfaction.
• Identify potential risks and develop mitigation strategies to address them.
• Proactively manage and resolve issues that may impact project success.
• Monitor and control project budgets, ensuring cost-effectiveness and adherence to financial constraints.
• Maintain comprehensive project documentation, including project plans, progress reports, and post-project evaluations.
• Provide detailed reports to stakeholders and senior management.
• Manage internal projects related to driving efficiency for the Customer Success, Operations, and Sales teams.

Customer Support

• Responds to customer inquiries promptly, patiently and in a clear, friendly, and thoughtful manner
• Handles inbound support across multiple channels, including phone, email, and chat, including real-time customer interactions.
• Demonstrates proficiency in brand voice, product knowledge, and common issues
• Uses product knowledge, critical thinking skills to research and troubleshoot customer issues effectively
• Comfortable working with multiple web apps to enter, pull, and assess customer information as well as communicate to customers via voice mail, email, online chat or in-person communication
• Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast paced work environment
• Consistently exhibit excellent written and verbal communication skills with customer and internal team members including a clear, professional, and easy-to-understand speaking voice.
• Maintain excellent attention to detail when following and helping to maintain customer support documentation and procedures
• Assist with outbound customer outreach and special projects as needed
• Resolves high-volume requests with speed and accuracy.
• Contributes to improving support efficiency by identifying common issues, suggesting updates, and helping maintain accurate knowledge base content.

Customer Support Representative – Part-time

Backend Engineer

• Design, develop, and maintain high-performance web applications using PHP 8 and MySQL
• Build and enhance interactive frontend applications using AngularJS and jQuery
• Architect and implement scalable and maintainable backend systems and APIs built on the Yii2 framework
• Write clean, maintainable, and efficient code following modern software design principles and best practices
• Design efficient database schemas, queries, and indexing strategies to ensure high performance and scalability
• Conduct code reviews and technical design reviews to maintain code quality and engineering standards
• Troubleshoot and resolve complex issues including application performance, database optimization, and system reliability
• Ensure the platform follows secure coding practices and modern development standards
• Develop end-to-end product features across both backend and frontend layers
• Build and maintain RESTful APIs and backend services using PHP
• Integrate frontend applications with backend services and MySQL databases
• Improve existing systems by refactoring legacy code and modernizing architecture where needed
• Provide technical guidance and mentorship to junior and mid-level engineers
• Participate in architecture discussions and technology decisions across Embrace Technology Group
• Collaborate with Product Managers, Designers, and QA teams to translate requirements into scalable technical solutions
• Support agile development practices, including sprint planning, backlog grooming, and release planning
• Drive engineering best practices, coding standards, and documentation across the team
• Contribute to new product builds and modernization across Embrace's six regulated industry verticals, plus special projects from Venture AI Labs — prototypes, applied experiments, and zero-to-one product bets

Project Manager

Customer Support Representative – Part-time

Senior PHP Developer – Technology & AI Labs