Embrace Software Inc

Pre-Sales Consultant, Implementation

Embrace Software Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERP

About the role

  • You will be the technical voice in the room, translating complex supply chain challenges into compelling solution narratives.
  • Deliver customized product demonstrations tailored to prospect-specific pain points, in partnership with sales and technical teams.
  • Lead discovery sessions to uncover business requirements and map them to QSTRAT capabilities.
  • Articulate QSTRAT's differentiators against competitive solutions and industry alternatives.
  • Build and maintain demo environments and proof-of-concept configurations.
  • Own the customer journey from signed contract to go-live and long-term loyalty.
  • Deliver end-to-end implementation consulting and functional training for new and existing customers.
  • Configure solutions to meet customer business requirements and guide adoption to accelerate time-to-value.
  • Provide hands-on end-user configuration and training to ensure effective system utilization.
  • Own project timelines, milestones, and stakeholder communication to deliver on-time, on-budget implementations.
  • Act as the customer's trusted advisor, proactively identifying risks and recommending solutions to ensure long-term platform adoption and ROI.
  • Collaborate closely with Product Management, Development, Training, Sales, Marketing, and Customer Success teams to drive product enhancements and improve customer satisfaction.

Requirements

  • Bachelor's degree in Business Administration, Computer Science / Software Engineering, Supply Chain, or related field.
  • 3–5+ years delivering end-to-end software implementation and/or pre-sales solution consulting for enterprise or SaaS applications.
  • Domain knowledge in supply chain, manufacturing, procurement, or distribution.
  • Experience configuring and implementing SaaS, ERP, or CRM systems.
  • Experience with Adobe Designer is a plus.
  • Demonstrated ability to lead functional training and hands-on end-user configuration for successful system adoption.
  • Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders.
  • Proficiency in data analysis using Excel or BI tools to support customer reporting and insights.
  • Excellent analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve complex implementation challenges.
Benefits
  • Competitive salary commensurate with experience.
  • Opportunities for career advancement and professional development.
  • Experience collaborating with a diverse, global team within a remote work setting.
  • Comprehensive Health Benefits to support your wellbeing and peace of mind.
  • Employer contributions to your RRSP
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationpre-sales solution consultingSaaS applicationsERP systemsCRM systemsdata analysisExcelBI toolsconfigurationfunctional training
Soft Skills
communication skillsanalytical skillstroubleshootingproblem-solvingstakeholder communicationcustomer journey managementrisk identificationsolution recommendationcollaborationcustomer satisfaction