Customer Service, Digestive Health
embelly
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist our customers by phone, email, chat, etc. with their inquiries
- Provide tailored solutions and maintain an open, empathetic ear
- Improve our processes and guidelines
- Analyze the needs and problems of our target group
- Engage with our community on Instagram
- Liaise with partners / content creators / affiliates and more
Requirements
- Native-level German
- Affinity for digestive health
- Relevant professional experience
- Work experience in the healthcare sector and/or at a startup is a plus
- Available for at least 30 hours per week
- Ideally: expertise in digestive disorders, nutrition, health, medicine, dietary supplements, etc.
- You are highly committed, willing to go the extra mile, and results-oriented
- You are motivated, contribute your own ideas, and implement them independently
Benefits
- Strong purpose: we solve real problems (digestive issues) and have demonstrably helped many of our customers
- Fast development opportunities and a steep learning curve
- Flat hierarchies and quick decision-making
- Weekly feedback and coaching
- Positive atmosphere and motivated colleagues
- Team events
- Dog-friendly office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empatheticresults-orientedmotivatedindependentcommittedproblem analysisprocess improvementcommunity engagementtailored solutionscommunication