Technical Customer Support Specialist II
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full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- First point of contact for customers; develop relationships and build rapport quickly
- Provide timely, consistent, and best-in-class customer support via telephone, email, chat
- Lead by example and adhere to departmental procedures
- Investigate, replicate, validate, and troubleshoot incidents raised by customers
- Create, update, escalate, and document tickets with prescribed ticket logging policies
Requirements
- 3+ years of experience in a customer or technical support role
- Strong troubleshooting and critical thinking skills
- Excellent verbal and written communication skills
- Experience working with ticketing systems and support platforms
- Ability to mentor and support team members in resolving complex queries
- A proactive and solutions-focused mindset
- Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
- Ability to work independently and collaboratively in a fast-paced environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcritical thinkingcustomer supportticket loggingincident investigation
Soft skills
communicationmentoringproactive mindsetsolutions-focusedrelationship building