Lead organizational change management for all new technology rollouts, focusing on high-quality training, clear communication, and sustainable user adoption across the organization.
Architect integrations and automated data flows between core platforms including PIMS, CRM, HRIS, ERP, and Data Viz tools to ensure the tools talk effectively.
Manage the relationship and service delivery of all technology partners and vendors, including the strategic oversight and coordination of our MSP.
Ensure operational uptime for critical infrastructure, including networking, hardware, and essential software access, serving as the senior point of escalation for complex technical issues.
Oversee the full IT asset lifecycle, including procurement, deployment, and the scheduling of critical security maintenance and patching for all devices.
Conduct regular site visits to audit local infrastructure and provide hands-on, in-person support.
Recruit, train, and manage regional, part-time Technology Support Specialists to provide consistent, high-quality on-site and remote support for all staff.
Establish standardized KPIs, SLAs, and technical documentation to ensure service excellence across the geographically distributed, hybrid, hourly team.
Foster a culture of accountability, continuous improvement, and collaboration among the distributed team to prevent knowledge silos and ensure reliable regional coverage.
Mentor and coach team members by identifying development areas, supporting their professional growth while aligning their work with organizational needs.
Co-develop and maintain a multi-year technology roadmap with the CDFO that prioritizes long-term data integrity and scalability over short-term software features.
Lead comprehensive technology audit to identify, streamline, or decommission redundant systems and reduce technical debt.
Lead the technical evaluation and selection of enterprise-level tools, ensuring they are scalable, secure, and integrate with existing data sets.
Partner with the RDA team to build a stable data foundation that remains consistent and actionable even as specific software tools are replaced.
Advocate for "data longevity," ensuring organizational data is captured and preserved through every system transition, while maintaining compliance with veterinary medical record-keeping requirements.
Identify and prioritize automation opportunities within departmental workflows to reduce manual tasks and improve organizational efficiency.
Co-develop and implement security policies, disaster recovery plans, and business continuity strategies to protect organizational data.
Develop and manage IT operational and capital expenditure budgets, prioritizing investments based on strategic impact and ROI.
Conduct regular audits of systems and licensing to optimize costs and eliminate insecure or redundant technologies.

Requirements

Mission-driven and aligned with Emancipet's values of compassionate service, excellence, teaching & learning, and optimism.
5+ years of progressive experience in IT Operations, Information Systems, Technology Management, or related technical field.
2+ years experience in a people-manager role; experience leading hourly, hybrid/remote, or geographically distributed teams in a hands-on environment is a Plus.
A "systems thinking" mindset, with a strong understanding of data architecture and how disparate tools connect (APIs, ETL, Integrations) to ensure long-term data integrity.
A roll-up-your-sleeves mindset, with a willingness to step in to troubleshoot or execute technical tasks when necessary to ensure uninterrupted clinic operations.
Experience managing technology in high-volume, multi-site environments (clinical, retail, or hospitality) where equipment uptime directly impacts the ability to serve clients.
Strong technical understanding of modern IT infrastructure, including Microsoft 365/Azure environments, networking fundamentals, and Mobile Device Management.
Knowledge of SaaS management and security best practices, including firewalls, endpoint protection, and identity management.
Strong contract negotiation and vendor management experience, including managing MSPs and external contractors.
Demonstrated success in leading non-technical staff through system audits, major technology transitions, or large-scale implementations from start to finish.
Ability to manage a multi-year strategic roadmap while simultaneously overseeing the daily lifecycle of hardware procurement, security maintenance, and asset management.
Exceptional ability to translate complex technical concepts into actionable insights for leadership and "people-first" workflows for clinical staff.
Experience with budget management, optimizing systems to increase transparency, and strengthening internal controls.

Benefits

Generous Paid Time Off 9 paid holidays and 120 hours of PTO, increasing with tenure, with the ability to roll over 40 hours each year.
401(k) Plan Emancipet match of 50% of your contribution, up to 5% of your annual pay.
Health Insurance 100% Emancipet-paid coverage for employees and their children, with zero co-pays, zero out-of-pocket expenses, and most common prescriptions at $0.
Dental & Vision Insurance 100% Emancipet-paid coverage for employees and their children.
Telehealth 100% Emancipet-paid telehealth for your entire household, partner/spouse, and all children under 26, regardless of insurance status. This provides $0 visits for urgent care, mental and behavioral health care, pharmacy, and health advocacy services.
Life AD&D Insurance 100% Emancipet-paid employee coverage, including estate planning service, travel assistance, and identity theft protection.
Voluntary Benefits Additional coverage options, including accident, cancer, supplemental life, short- and long-term disability, and more.
Support for Your Pets - $324 per year in free services or products through Emancipet.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data architectureAPIsETLintegrationsMicrosoft 365Azurenetworking fundamentalsMobile Device ManagementSaaS managementsecurity best practices

Soft Skills

leadershipcommunicationcollaborationaccountabilitycontinuous improvementmentoringcoachingproblem-solvingstrategic thinkingvendor management