Manage the payment plan inbox and serve as the primary point of contact for internal and external inquiries.
Provide bilingual support (English/Spanish) to assist clients in navigating payment options and resolving account issues.
Send timely payment reminders to ensure payment plans remain in good standing.
Process new payment plan enrollments, amendments, and plan closures with high attention to detail.
Monitor and reconcile electronic payments and donations across multiple platforms, identifying and resolving discrepancies promptly.
Reconcile cash, check, and currency deposits with high accuracy.
Audit petty cash accounts, ensuring strict adherence to internal controls and replenishment protocols.
Collaborate with the Development team to ensure donations are properly tracked in the CRM and used as the donor intended.
Coordinate with branch leadership to resolve cash handling variances.
Ensure all transactions are substantiated by supporting documentation to meet tax and audit compliance standards.
Maintain strict confidentiality regarding sensitive client information and organizational financial records.
Process and digitize incoming mail, routing documents to the appropriate departments to ensure timely action and accurate record-keeping.
Support the month-end close process by ensuring all cash reconciliations are completed on schedule.
Prepare documentation and support internal and external audits, tax return preparation, and compliance requests.
Identify opportunities to streamline cash handling and revenue reporting.
Other duties as assigned.

Requirements

A passion for Emancipets mission and values: compassionate service, excellence, teaching & learning, and optimism.
2+ years of experience in accounting, bookkeeping, or accounts receivable.
Professional proficiency in Spanish and English is required, with the ability to navigate complex financial and customer service conversations in both languages.
Experience managing the daily inflow of transactions across multiple platforms.
Comfort working with payment processing platforms; experience with Square or Stripe is a plus.
Experience using accounting software or ERP systems; Sage Intacct experience is a plus.
Strong Excel skills, including formulas, pivot tables, and reconciliation of financial data.
Clear and thoughtful communicator who can collaborate across departments to resolve payment issues and explain financial processes.
A continuous improvement mindset, with the ability to navigate evolving systems and identify opportunities to make processes more efficient and effective.

Benefits

Generous Paid Time Off
9 paid holidays and 120 hours of PTO, increasing with tenure, with the ability to roll over 40 hours each year.
401(k) Plan Emancipet match of 50% of your contribution, up to 5% of your annual pay.
Health Insurance 100% Emancipet-paid coverage for employees and their children, with zero co-pays, zero out-of-pocket expenses, and most common prescriptions at $0.
Dental & Vision Insurance 100% Emancipet-paid coverage for employees and their children.
Telehealth 100% Emancipet-paid telehealth for your entire household, partner/spouse and all children under 26, regardless of insurance status. This provides $0 visits for urgent care, mental and behavioral health care, pharmacy, and health advocacy services.
Life AD&D Insurance 100% Emancipet-paid employee coverage, including estate planning service, travel assistance, and identity theft protection.
Voluntary Benefits Additional coverage options, including accident, cancer, supplemental life, short- and long-term disability, and more.
Support for Your Pets - $324 per year in free services or products through Emancipet.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

accountingbookkeepingaccounts receivablepayment processingfinancial reconciliationExcelSage IntacctSquareStripeaudit preparation

Soft skills

bilingual communicationcollaborationattention to detailconfidentialitycustomer servicecontinuous improvementclear communicationproblem-solvingorganizational skillsadaptability