Elysian Technology

IT Support

• Manage end-to-end delivery of IT projects, including planning, execution, and closeout
• Coordinate internal technical resources (engineers, architects, and partners)
• Maintain project schedules, milestones, and deliverables
• Track scope, timeline, and risks; proactively resolve issues
• Serve as the primary point of contact for customers during project delivery
• Lead project kickoff meetings and ongoing status updates
• Ensure clear communication and expectation management
• Drive strong customer satisfaction
• Apply and improve project delivery processes and documentation
• Ensure clean handoffs from sales to delivery
• Maintain organized documentation across stakeholders
• Track project hours and delivery against expectations
• Support alignment to project budgets and efficiency

Part-Time IT Project Manager – Customer Delivery

Sales

• Supports the sales team by managing renewals, preparing quotes, processing orders, and ensuring a smooth customer experience
• Tracks upcoming renewals and notifies Account Managers proactively
• Assists in preparing renewal quotes and documentation
• Follows up on renewal status and maintains accurate tracking
• Builds and updates customer quotes for hardware, software, and services
• Works with vendors and distributors to obtain pricing and availability
• Ensures quotes align with customer standards and margin targets
• Converts accepted quotes into orders
• Coordinates order entry with distributors and vendors
• Tracks order status, shipping, and delivery timelines
• Resolves order issues such as delays or discrepancies
• Maintains customer records, pricing standards, and configurations
• Supports upkeep of customer purchasing standards or store
• Ensures CRM (e.g., HubSpot) is accurate and up-to-date
• Responds to customer inquiries related to orders and quotes
• Supports Account Managers with operational tasks
• Assists with reporting on renewals, pipeline, and order activity

Part-Time IT Project Manager – Customer Delivery

Sales Support – Part-Time