Eltropy

Senior Product Manager – Telephony

Eltropy

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

CloudVoIP

About the role

  • Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs
  • Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence
  • Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability
  • Enable seamless call flows between contact center queues and direct office users (extension-based dialing)
  • Work closely with customers, sales, and support to identify gaps and drive product improvements
  • Support positioning, packaging, and pricing against UCaaS/CCaaS competitors
  • Define KPIs (call quality, latency, uptime) and continuously optimize product performance

Requirements

  • 6+ years of product management experience, with at least 5+ years focusing on UCaaS and CCaaS solutions in B2B SaaS or financial services
  • Strong understanding of IP PBX, VoIP, SIP, PSTN, cloud communications, and cloud contact center technologies.
  • Ability to work closely with engineering teams, understanding APIs, integrations, and cloud and PBX-based telecom architectures.
  • Proven experience in working with complex, scalable systems with Agile/Scrum methodologies and leading cross-functional teams.
  • Experience in gathering customer insights and translating them into impactful product features.
  • Strong ability to interpret data, track key metrics, and drive data-driven decisions.
  • Ability to clearly articulate product vision, strategy, and technical requirements to diverse audiences.
  • Experience with SIP trunking, FreeSWITCH/Asterisk, or carrier integrations
  • Knowledge of call routing systems (skill-based routing, queues)
  • Exposure to AI voice or conversational AI platforms
  • Familiarity with compliance standards for Telephony
  • Experience with AI-powered contact center solutions, omnichannel communication, workforce optimization (WFO), or workforce management (WFM) tools
Benefits
  • Customers are our North Star
  • No Fear - Tell the truth
  • Team of Owners
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UCaaSCCaaSIP PBXVoIPSIPPSTNcloud communicationsAgileScrumdata-driven decision making
Soft Skills
product vision articulationcustomer insights gatheringcross-functional team leadershipdata interpretationcommunication