Eltropy

Full-stack Engineer

• Design, configure, and deploy CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions tailored to credit union environments
• Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems including SIP trunks, PBX, and IVR platforms
• Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live support
• Troubleshoot and resolve telephony infrastructure issues across SIP, VoIP, and cloud PBX environments
• Document client telephony configurations, escalation paths, and network topology in internal systems
• Collaborate with the product and engineering teams to identify and communicate client-reported issues, feature gaps, or integration improvements
• Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows, and bilingual (English/Spanish) language persistence
• Develop and maintain internal technical documentation, runbooks, and client-facing configuration guides
• Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security posture relevant to financial institutions.

Telephony Tech Lead