Eltropy

Onboarding Specialist

• Lead Implementations: Manage end-to-end product implementation projects for Eltropy’s customers, ensuring successful deployment, integration, and adoption of our solutions.
• Customer-Centric Delivery: Maintain an unwavering focus on customer success and satisfaction, ensuring Eltropy’s solutions meet client business objectives and deliver measurable value.
• Cross-Functional Collaboration: Work seamlessly across departments, partnering closely with Sales, Product, Engineering, and Support teams to ensure alignment on project goals, customer needs, and product roadmap.
• Project Management Excellence: Utilize strong organizational and project management skills to ensure clear scope, aligned expectations, and accountability across internal and external stakeholders, driving projects to successful completion in a positive and collaborative manner.
• Process Improvement & Scalability: Identify opportunities to enhance existing professional services processes, tools, and methodologies, driving consistency, efficiency, and scalability as Eltropy continues to grow.

Onboarding Manager

Artificial Intelligence

• Analyze post-launch conversation data to identify trends, drop-off points, and improvement opportunities
• Recommend and implement optimizations to increase intent recognition, improve containment, and enhance user experience
• Collaborate with AI SMEs, Implementation Managers, and Product teams to deploy conversational updates
• Conduct A/B testing and performance experiments on bot flows, prompts, and fallback handling
• Monitor key performance metrics (e.g., containment, escalation rates, satisfaction scores) and report on AI bot health
• Contribute to internal best practice libraries, tuning guides, and optimization playbooks
• Support ongoing customer education by sharing insights and usage trends

AI Optimization Specialist

Product Manager

• Own end-to-end execution for AI-driven Analytics and Intelligence products (Analytics 2.0, BI, Ask Intelligence).
• Translate business goals into clear product requirements, roadmaps, and execution plans.
• Drive consistent delivery against timelines, ensuring high-quality releases and customer commitments.
• Define and build scalable analytics and reporting systems, including: Executive dashboards and KPI frameworks, Drill-down reporting and metric hierarchies, Real-time data pipelines and alerting systems.
• Lead the development of AI-powered analytics experiences (e.g., natural language querying, AI insights).
• Work closely with Engineering, Design, Data, and Product Marketing to deliver AI products from concept to production.
• Partner with Data Engineering teams to define data models, pipelines, and real-time processing capabilities.
• Ensure tight alignment between product, GTM, and customer success teams.
• Establish scalable product management processes to maintain velocity and accountability.
• Proactively identify risks, dependencies, and execution gaps; implement mitigation plans.
• Own product artifacts including PRDs, release plans, and stakeholder updates.
• Engage directly with customers to validate product direction and prioritize features.
• Act as the central point of contact for internal and external stakeholders on product progress and roadmap.

Onboarding Manager

AI Optimization Specialist

Product Manager – AI, Analytics