ELSA, Corp

Partner Success Manager

ELSA, Corp

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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About the role

  • Lead strategic relationships with Partners to support book of business growth
  • Hit retention and growth targets through active management of partner success
  • Build and document repeatable playbooks and best practices for scaling partner success operations
  • Serve as the primary point of contact for our strategic partners, managing day-to-day communications, and conducting weekly meetings to go through demands and priorities
  • Manage and own communication between our strategic partners and internal teams to ensure tasks and projects move forward.
  • Ensure high-quality, on-time delivery of partner-delivered projects at scale, maintaining accountability for customer satisfaction, project outcomes, attach rates, and revenue performance across the partner portfolio.
  • Build and maintain a partner enablement strategy that aligns programs and initiatives with business priorities.
  • Foster a culture of innovation by leveraging AI tools and methodologies to enhance productivity, automate processes, and achieve scalable operations in partner management.
  • Collaborate with cross-functional stakeholders, including Sales, Customer Success, Partner Sales, and internal Professional Services teams, to align partner delivery with business objectives

Requirements

  • Mandatory fluency in ENGLISH (B2 for speaking and writing)
  • 6+ years of experience in partner programs, program management, or alliance/channel roles within the SaaS industry
  • Demonstrated experience using AI tools to drive efficiency, automation, and scale operations in partner management
  • Experience designing and scaling structured partner programs with differentiated value propositions
  • Strong background working with partner portals, developer communities, and/or marketplace programs
  • Proven ability to manage complex, cross-functional initiatives and influence stakeholders across functions and levels
  • Analytical mindset with experience using data and metrics to measure success and guide program improvements
  • Excellent project and time management skills with strong attention to detail
  • Familiarity with HubSpot and related management tools
  • A collaborative, problem-solving mindset and passion for improving both partner and internal team experiences
  • Familiarity with SaaS, edtech, or digital platform business models preferred, with an understanding of the unique challenges and opportunities in partner-driven growth strategies
Benefits
  • Flexible work setup: Hybrid model for Japan.
  • Comprehensive employee well-being benefits.
  • Free ELSA Premium courses to polish your language skills.
  • Collaborative, international team culture.
  • Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partner programsprogram managementalliance roleschannel rolesAI toolsdata analysisproject managementtime managementpartner enablement strategystructured partner programs
Soft Skills
communicationcollaborationproblem-solvingattention to detailanalytical mindsetinfluencing stakeholdersinnovationcustomer satisfactionaccountabilitystrategic thinking