Partner with attorneys, case managers, and operational teams to understand existing workflows, pain points, and opportunities for improvement
Collaborate with the Knowledge Management team to understand standardized workflows and ensure all requirements reflect the firm’s process standards
Conduct interviews, workflow analyses, and user observations to map current-state and future-state processes
Translate business needs into clear, detailed user stories, acceptance criteria, and supporting documentation
Collaborate with Salesforce Admins to ensure requirements are feasible and aligned with platform best practices
Act as the functional lead on assigned work items within Azure DevOps, ensuring user stories are complete and ready for development
Ensure Salesforce configuration, automation, and UX decisions align with KM-defined processes, terminology, and governance frameworks
Develop test plans, test cases, and test scripts for new features or enhancements
Validate features against KM-defined workflows and SOPs to ensure system updates reflect the intended business process
Assist with new feature rollouts, including training materials, release notes, and communications

Requirements

Bachelor’s Degree in Business Administration, Information Systems, Legal Studies, or a related discipline
4+ years of experience as a Business Analyst, Product Analyst, or similar role, preferably in a Salesforce-driven or professional services environment
Strong understanding of business process analysis, workflow mapping, and functional requirements documentation
Familiarity with Salesforce capabilities (objects, fields, flows, permissions, reporting) and willingness to deepen Salesforce expertise
Experience writing user stories and acceptance criteria in Agile environments (Jira, Azure DevOps, etc.)
Excellent communication skills with the ability to translate complex concepts into clear, user-friendly language
Strong analytical and problem-solving abilities, with attention to detail
Ability to work effectively with cross-functional teams in a fast-paced, high-growth environment
Passion for delivering user-centric solutions and improving operational efficiency

Benefits

Competitive compensation
Health/dental/vision/life insurance benefits
401(k)-retirement savings plan with employer-matching
Generous paid-time-off policy
People-centered workplace policies and flexible work schedules, including remote work opportunities
Casual attire and lots of free food when working from the office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business process analysisworkflow mappingfunctional requirements documentationuser storiesacceptance criteriatest planstest casestest scriptsSalesforce configurationSalesforce automation

Soft Skills

communication skillsanalytical abilitiesproblem-solving abilitiesattention to detailcollaborationcross-functional teamworkuser-centric solutionsoperational efficiencytraining developmentdocumentation