ServiceNow System Administrator – IT, Full Time
Elliot Hospital
full-time
Posted on:
Location Type: Remote
Location: New Hampshire • New Mexico • United States
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Tech Stack
About the role
- Perform daily monitoring and maintenance of the ServiceNow platform to ensure stability, performance, and availability
- Seek assistance when appropriate in order to resolve technical and/or security issues
- Schedules and executes routing maintenance, including updating the system, patches and upgrades
- Manage user accounts, roles, groups, and permissions in accordance with organizational policies
- Monitor the number of user accounts and activity of users to identify and resolve any issues
- Maintain data integrity across modules including Incident, Request, Change, Problem, and Knowledge Management
- Participate in and support ITIL-aligned change management cycles, including assessing, testing, and implementing approved changes
- Coordinate and execute platform upgrades, patches, and hotfixes in collaboration with vendors and internal teams
- Build and deploy required components during new implementations or enhancements, including service catalog items, forms, and notifications
- Support integration efforts by configuring connectors and ensuring data flow between ServiceNow and other systems
Requirements
- Bachelor’s degree in Healthcare, Information Technology, Business, or related field (4 years of relevant experience may be considered in lieu of degree in addition to experience below)
- ServiceNow System Administrator Certification, Required
- 3+ years of Service Now administration experience, preferably in a healthcare environment, Required
- Strong understanding of ITIL processes and ServiceNow architecture, Required
Benefits
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Competitive pay
- Tuition Reimbursement
- 403(b) Retirement Savings Plan
- And more !
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow administrationsystem monitoringdata integrity managementuser account managementITIL processeschange managementsystem upgradespatch managementintegration configurationservice catalog development
Soft Skills
problem-solvingcollaborationcommunicationattention to detailorganizational skills
Certifications
ServiceNow System Administrator Certification