ServiceNow System Administrator – IT, Full Time
Elliot Hospital
full-time
Posted on:
Location Type: Remote
Location: Remote • New Hampshire, New Mexico, Virginia, West Virginia, Wyoming • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Perform daily monitoring and maintenance of the ServiceNow platform to ensure stability, performance, and availability
- Seek assistance when appropriate in order to resolve technical and/or security issues
- Schedules and executes routing maintenance, including updating the system, patches and upgrades
- Manage user accounts, roles, groups, and permissions in accordance with organizational policies
- Monitor the number of user accounts and activity of users to identify and resolve any issues
- Maintain data integrity across modules including Incident, Request, Change, Problem, and Knowledge Management
- Participate in and support ITIL-aligned change management cycles, including assessing, testing, and implementing approved changes
- Coordinate and execute platform upgrades, patches, and hotfixes in collaboration with vendors and internal teams
- Build and deploy required components during new implementations or enhancements, including service catalog items, forms, and notifications
- Support integration efforts by configuring connectors and ensuring data flow between ServiceNow and other systems
Requirements
- Bachelor’s degree in Healthcare, Information Technology, Business, or related field (4 years of relevant experience may be considered in lieu of degree in addition to experience below)
- ServiceNow System Administrator Certification, Required
- 3+ years of Service Now administration experience, preferably in a healthcare environment, Required
- Strong understanding of ITIL processes and ServiceNow architecture, Required
Benefits
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Competitive pay
- Tuition Reimbursement
- 403(b) Retirement Savings Plan
- And more !
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow administrationsystem monitoringdata integrity managementuser account managementITIL processeschange managementsystem upgradespatch managementintegration configurationservice catalog development
Soft skills
problem-solvingcollaborationcommunicationattention to detailorganizational skills
Certifications
ServiceNow System Administrator Certification