Lead and develop a team of cloud operations engineers and contractors, setting performance expectations and ensuring accountability for quality and timelines
Allocate engineering resources across incidents, service requests, and scheduled deployments based on priority and skill requirements
Coordinate with Incident Management, Change Management, and Release Coordination to ensure operational activities are properly staffed and supported
Monitor team workload and case status, ensuring accurate tracking and timely updates in Salesforce
Review and approve deployments before they reach customers, ensuring accuracy and completeness
Serve as the technical escalation point for complex issues, and escalate proactively when risks to service are identified
Ensure compliance with security policies and participate in audit activities as required
Perform other duties as assigned to support departmental and company objectives.

Requirements

Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent experience.
3–5 years of experience in cloud operations or infrastructure management supporting enterprise SaaS applications.
Experience leading or managing technical teams, including contractors or distributed staff.
Hands-on experience with Azure platform services (App Services, SQL Database, Monitor, Application Insights).
Experience coordinating with ITIL-based service management functions (Incident, Change, Release).
Proven ability to create and maintain operational documentation (runbooks, SOPs, process guides).
Familiarity with monitoring and observability tools (Azure Monitor, Application Insights, Log Analytics).
Strong communication and interpersonal skills.
Ability to travel up <10% as business needs require.
Role requires the following physical capacity: Sedentary: primarily desk/computer work.
Must be legally authorized to work in Choose an item.; Elite does not provide employment sponsorship for this position.

Benefits

Competitive Compensation Package ($148,800 - $186,600 base salary + variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

cloud operationsinfrastructure managemententerprise SaaS applicationsAzure platform servicesITIL-based service managementoperational documentationmonitoring toolsobservability tools

Soft skills

leadershipcommunicationinterpersonal skillsaccountabilityresource allocation

Certifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information SystemsBachelor's Degree in Engineering