Elite (Elite Learning)

Analyst

• Sales support: Support unit sales teams by analyzing data and providing management reports that guide day-to-day activities.
• Performance and KPI analysis: Monitor commercial results and key performance indicators (KPIs), generating actionable insights to support leadership decision-making.
• Lead-generation campaign management: Track campaigns in partnership with the Marketing team, analyzing the enrollment funnel (leads, conversion rates, and volume), and supporting units with related customer interactions.
• Re-enrollment and retention management: Monitor units' re-enrollment funnel, identifying opportunities for improvement to reduce churn and increase student lifetime value (LTV).
• Process and analytics development: Contribute to the continuous improvement of commercial processes, promoting automation of routines and increasing the area's analytical maturity.
• Commercial analyses and initiatives: Support the creation and analysis of strategic materials for the commercial cycle, including campaign blitzes (mutirões), promotions (such as "Salta Pontos"), and other initiatives to drive results.
• Customer support channels management: Act as the person responsible for operating Blip, ensuring efficient service and quality in the customer journey.

Commercial Planning Analyst