Bilingual UM Subrogation Specialist
ALTUS Receivables Management
Onsite Trainer, Bilingual - Spanish
EliseAI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
JuniorMid-Level
About the role
- Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
- Work closely with customers to develop a deep understanding of their workflows and onsite operations, and customize workshop content based on their unique needs
- Collect and synthesize customer feedback and onsite team pain points into actionable feedback for internal teams such as training, customer success, and product
- Proactively seek feedback from customers throughout the training, identifying areas for improvement and implementing strategies to address any gaps or challenges
- Collaborate with cross functional teams to ensure training workshops meet the needs of customers
- Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
Requirements
- Ability to conduct training in English and Spanish required
- 2+ years of experience in a customer-facing training or coaching role
- Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus
- Experience translating customer education resources into live, interactive training for diverse audiences
- Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
- Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
- Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
- Proven ability to build rapport with customers and establish trusted advisor relationships
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
Benefits
- Equity in the company in the form of stock options
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
- Relocation packages from outside of the Greater NYC metro area
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer trainingcoachingmultifamily industry experienceinteractive trainingtechnical proficiency
Soft skills
strong communication skillspresentation skillsability to build rapportorganizational skillsdetail-orientedability to manage multiple priorities
