Elife

Customer Support

• Monitor and classify information using social listening tools;
• Analyze Mar Aberto data and proprietary information;
• Attend to and respond to the public efficiently;
• Identify opportunities and valuable insights;
• Strengthen relationships with consumers through genuine interactions on social media.

Analyst

• Assist in the design and management of operational improvement projects and new technologies;
• Monitor and analyze performance indicators related to projects;
• Identify opportunities for process optimization and innovation within the company;
• Collaborate with the team to ensure effective implementation of proposed improvements;
• Stay up to date on trends and emerging technologies in the field.

Customer Experience Analyst – Exclusive for Persons with Disabilities

• Responding to and monitoring messages via social media;
• Categorizing incoming messages;
• Managing cases from initiation to resolution, ensuring response quality and adherence to the brand's tone of voice.

Customer Support

Customer Experience Analyst – Exclusive for Persons with Disabilities

Customer Service