ElevenLabs

Customer Success – APAC

ElevenLabs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇸🇬 Singapore

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Job Level

Mid-LevelSenior

About the role

  • Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in APAC.
  • Build, maintain and own relationships and programming with a book of 120-150 enterprise clients.
  • Play a key role in onboarding new clients and driving long term adoption of multiple products.
  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
  • Own expansion and renewal of accounts within your book of business - this is a commercial role.
  • Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

Requirements

  • 3-5 years of previous experience in Customer Success in a fast paced, product driven SaaS organisation.
  • You have experience developing programs and processes that deliver best in class customer experiences at scale.
  • Commercial experience - you will own renewals and expansion for your book of business.
  • Experience working directly with technical products, including onboarding, adoption, and translating complex technical concepts into customer-facing solutions.
  • Strong proficiency in using data analytics and CRM tools to monitor customer health, derive actionable insights, and measure the impact of playbooks and customer programs.
  • A strong builder with a focus on customer first - you’re constantly trying new tools to help your customers and colleagues move fasted.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
  • Excellent problem-solving and analytical skills to address customer needs and concerns.
  • Fluency in English and Mandarin is a must - fluency in another Asian language is a bonus.
Benefits
  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessSaaSdata analyticsCRM toolsonboardingadoptionprogram developmentprocess developmentKPI managementcustomer health monitoring
Soft skills
communicationinterpersonal skillsproblem-solvinganalytical skillsrelationship buildingcustomer focusadaptabilitycollaborationcreativityinitiative