Concierge, Customer Success Team
Coinbase
Senior Customer Success Manager
Tealium
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇬 Singapore
Visit company websiteSalary
💰 SGD 120,000 - SGD 160,000 per year
Job Level
Senior
About the role
- Acting as a trusted advisor and primary point of contact for a portfolio of accounts
- Building relationships and driving incremental value, retaining and expanding customer use
- Partnering with Tealium’s implementation team for successful deployment and engagement
- Collaborating with Sales team to expand customer relationships and ensure renewal
- Monitoring and reporting on customer health, planning for churn risk recovery
- Implementing customer engagement strategies with Executive Business Reviews and Quarterly Business Reviews
Requirements
- 5+ years of experience in customer-facing roles such as Solutions Consulting, Customer Success, or Technical Account Management
- Hands-on expertise with Customer Data Platforms (CDP) and Tag Management solutions strongly preferred
- Strong technical acumen with working knowledge of web technologies, including JavaScript and APIs
- Proven ability to build trust and credibility with senior customer decision-makers and key influencers
- Genuine passion for delivering exceptional customer experiences and driving measurable business outcomes
- Skilled at leading technical conversations and influencing stakeholders
- Quick learner, capable of mastering complex technical concepts
Benefits
- Tealium WOWs (Ways of Work) award winning culture
- Tealium Mosaic, commitment to diversity, equity and inclusion
- Tealium Cares, 15 hours of paid work time for volunteer activities annually
- Tealium Connects (remote-first working) with new hire stipends for home office
- Tealium Ownership, new hire equity grants
- Tealium Time, robust paid time-off policy including extended paid parental leave
- Healium, health and wellness programs for overall well-being
- Tealium LIFT, professional development opportunities with 6,000 on-demand courses
- Health and Related Benefits Programs offering market competitive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Data PlatformsTag Management solutionsJavaScriptAPIs
Soft skills
building relationshipscustomer engagementtrust and credibilityinfluencing stakeholdersquick learner