Eleven Eleven

Full-stack Engineer

• Designs, builds, and supports distributed, event-driven systems running on AWS
• Develops primarily in C#/.NET and Python, delivering APIs and backend services
• Leads efforts to re-architect and refactor legacy applications into modular microservices
• Collaborates with Product, QA, and other engineers on scalable production features
• Owns end-to-end performance, scalability, and reliability of services
• Integrates security-first development practices and participates in design reviews

Senior Software Engineer – Reporting

Security Operations

• Design and maintain a highly secure and scalable AWS-based infrastructure
• Automate security provisioning and secure CI/CD pipelines
• Proactively manage and improve security Key Lifecycle Objectives (KLOs)
• Lead the development and implementation of security best practices
• Own and deliver mid-sized security projects
• Document security standards and automation workflows
• Participate in incident response and on-call rotation
• Mentor teammates and support cross-functional security needs

Senior SecOps Engineer

Customer Support

• Lead a globally distributed customer support organization
• Define and execute customer support strategy
• Drive continuous improvement across support operations
• Oversee training and development programs for support agents
• Collaborate with cross-functional teams to improve support outcomes

Director of Customer Support

Product Manager

• Owner and visionary for assigned components or products within ElevenOS
• Gather and prioritize product and customer requirements
• Facilitate product definition, design, and scoping with UX and engineering
• Own the delivery of roadmap items to partners and customers
• Main point of contact for product(s) with internal stakeholders
• Establish and maintain relationships with customers and partners
• Make thoughtful decisions and clear roadblocks to deliver value
• Communicate technical subject matter to diverse audiences
• Address information security and compliance requirements during product development

Marketing

• Own our go-to-market, storytelling, event strategy, and content engine
• Develop clear, compelling product messaging and value propositions tailored to key personas and verticals
• Create lightweight product briefs and maintain up-to-date case study snapshots for quick reuse across sales and socials
• Keep competitive insights and battlecards current with top differentiators and counterpoints
• Own Eleven’s LinkedIn presence - including company page updates, feature spotlights, customer wins and partner mentions
• Ghostwrite executive LinkedIn posts that amplify roadmap milestones, product news, and thought leadership
• Maintain a monthly content calendar covering LinkedIn posts, blog snippets, videos, and release recaps
• Publish “What’s new in Eleven OS” posts summarizing key feature updates with clear customer value
• Build sales tools, presentations, battle cards, and training materials to support GTM readiness
• Develop and distribute launch materials in collaboration with Sales, Product and Customer Success
• Identify and book key industry events and trade shows
• Manage the full event lifecycle — booth design, logistics, materials, deadlines, and post-event follow-ups
• Oversee the marketing budget, ensuring efficient resource allocation and maximizing ROI
• Monitor and analyze key marketing KPIs (engagement, leads, conversions) and provide actionable insights and monthly summaries

Marketing Innovation Manager

Engineering Manager

• The Senior Engineering Manager plays a critical leadership role within our Agile/Scrum SaaS Solutions Engineering organization, driving technical excellence, delivery quality, and team development across multiple product domains.
• This role provides oversight and strategic direction for software engineering teams responsible for building and maintaining our global connectivity platform.
• As a senior leader, this role partners closely with the CTO and cross-functional stakeholders to shape the technical roadmap, mature our engineering culture, and ensure consistent, high-quality delivery at scale.
• Leads, coaches, and develops multiple engineering teams and their managers, fostering a culture of accountability, innovation, and continuous improvement.
• Provides high-level technical oversight across multiple projects, ensuring architectural alignment and delivery of scalable, secure, high-performance solutions.
• Acts as a bridge between engineering, product, and business functions to ensure alignment on priorities and outcomes.