Eleven Eleven

Technical Product Manager

• Own network hardware integrations across Eleven’s product portfolio.
• Define and maintain the roadmap for OEM integrations and networking capabilities.
• Communicate data-informed prioritization decisions clearly to stakeholders.
• Develop deep expertise in networking platforms integrated with ElevenOS.
• Analyze operational trends and issues using Eleven’s lab environments.
• Create structured specifications, lab scenarios, and validation environments.
• Produce high-quality documentation including integration guides and troubleshooting runbooks.
• Maintain strong relationships with OEM networking vendors.

Senior Technical Product Manager

Business Development Rep

• Identify, prospect, and develop new business opportunities for managed Wi-Fi and network services
• Own the full sales cycle from lead generation through contract execution
• Consistently meet or exceed quarterly and annual revenue targets
• Develop account plans for strategic prospects and high-value opportunities
• Understand customer business requirements and translate them into technical and commercial solutions
• Collaborate with Sales Engineering and Product teams to scope solutions, pricing, and proposals
• Articulate ROI, operational efficiencies, and guest/user experience benefits
• Build relationships with channel partners, integrators, ISPs, PMS vendors, and technology alliances
• Identify vertical-specific use cases and go-to-market opportunities
• Maintain accurate pipeline, forecasts, and activity tracking in CRM

Business Development Manager

Technical Writer

• Own the end-to-end structure, content quality, and taxonomy of the Zendesk-powered Knowledge Base
• Develop content strategy and maintain standards for content governance, tagging, and lifecycle management
• Optimize content based on usage data, feedback loops, and team input
• Create and maintain user guides, onboarding flows, troubleshooting content, and API documentation
• Write UI microcopy (labels, messages, help text) in collaboration with Product and UX
• Translate technical implementation details into accessible language for both technical and non-technical audiences
• Draft clear, concise release notes in partnership with Product and Engineering
• Own and operate the DDL process, tightly integrated with Jira workflows and agile sprint cycles
• Ensure documentation is treated as a release gate for major initiatives and is published on schedule for all features
• Support 5 Product Managers with ongoing documentation needs across Hospitality and MDU lines of business