Technical Project Manager

• Own the growth and support program.
• Plan, prioritize, and deliver enhancements, fixes, and small projects across a portfolio averaging ~300 billable hours per month.
• Track burn and forecast capacity weekly in Jira and Kantata.
• Drive scope, budget & margin.
• Ensure project delivery efficiency and maintain portfolio margins of ≥ 65%.
• Lead Agile ceremonies.
• Run sprint planning, backlog grooming, daily stand‑ups, and client sprint reviews; ensure tickets are well‑defined and QA‑ready.
• Be the client’s strategic partner. Serve as primary point of contact; maintain NPS > 6.
• Identify organic growth opportunities and collaborate with Account Strategy to draft SOWs.
• Coordinate a cross‑functional team. Align developers, strategists, designers, and QA specialists; communicate dependencies and remove blockers quickly.
• Champion quality. Enforce testing standards, oversee UAT, and shepherd releases through deployment.
• Continuously improve. Document lessons learned, refine process workflows, and share best practices with the wider PM team.

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