Elevate Healthcare

Customer Support

• Provides post sales customer support services such as installation, preventative maintenance, customer training, on-line support or technical consultation as required to ensure customer purchased Elevate Healthcare products meet performance and operation standards and customer expectations in efforts to achieve/improve customer loyalty to Elevate Healthcare.
• Receives assignments, contacts customers and coordinate travel arrangements.
• Repairs products at customer sites.
• Troubleshoots complex issues.
• Diagnoses issues and places orders for replacement components/parts.
• Updates case reports and manages returning parts, cases, and expenses.
• Installs AVS products/equipment on ceilings and walls.
• Installs patient simulators at customers’ locations.
• Maintains consistent communication with customers and builds strong relationships.
• Supports trade shows and demos as requested.
• Manages expense reports in a timely manner.

Customer Service Technician