Customer Service Technician

Elevate Healthcare

Customer Service Technician providing post-sales support and installation for Elevate Healthcare products. This role requires customer interactions and travel for installations across assigned locations.

Posted 7/28/2026full-timeUrbana • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing post-sales customer support, including installation, troubleshooting, and technical consultation for Elevate Healthcare products. Strong relationship management and problem-solving skills are essential for ensuring customer satisfaction and loyalty.

Highest-signal resume keywords

Technical SupportCustomer Relationship ManagementInstallation and RepairTroubleshooting Complex IssuesTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ElectronicsRoboticsWiring DiagramsCalibration ProceduresTest ProceduresComputer NetworkingDisassembly and RepairAVS Product InstallationPatient Simulator InstallationTechnical Documentation

Soft Skills

Relationship SkillsProblem SolvingCommunicationAutonomyCustomer Dedication

Tools & Technologies

Technical Consultation ToolsTravel Coordination SoftwareExpense Management Tools

Certifications & Qualifications

Technical Certification in Engineering

Industry Keywords

Post Sales SupportCustomer TrainingPreventative MaintenanceField SupportTrade Shows

About the role

Key responsibilities & impact

Provides post sales customer support services such as installation, preventative maintenance, customer training, on-line support or technical consultation as required to ensure customer purchased Elevate Healthcare products meet performance and operation standards and customer expectations in efforts to achieve/improve customer loyalty to Elevate Healthcare.
Receives assignments, contacts customers and coordinate travel arrangements.
Repairs products at customer sites.
Troubleshoots complex issues.
Diagnoses issues and places orders for replacement components/parts.
Updates case reports and manages returning parts, cases, and expenses.
Installs AVS products/equipment on ceilings and walls.
Installs patient simulators at customers’ locations.
Maintains consistent communication with customers and builds strong relationships.
Supports trade shows and demos as requested.
Manages expense reports in a timely manner.

Requirements

What you’ll need

Associate degree or technical certification in engineering (electronics or robotics) or related technical experience of at least 5 years, including 3 years supporting clients in the field or by phone.
Must maintain great relationship skills and demonstrate dedication to quality and customer.
High level of autonomy.
Ability to interact well with people at different levels.
Ability to handle complaints and provide solutions for difficult situations.
Ability to plan and arrange travel and site activities.
Ability to instruct and provide orientations.
Ability to manage time, complete required documentation and close cases.
Ability to provide technical support through the phone.
Ability to comprehend and follow programming, knowledge of calibration and test procedures.
Ability to read wiring diagrams and schematics.
Ability to utilize concepts of electricity and fluids.
Ability to utilize concepts of computer networking.
Ability to observe symptoms and develop strategies to narrow problems to root cause.
Ability to disassemble and repair complex assemblies.
Physical Requirements: Ability to sit/stand for long periods of time. Ability to climb ladders for installations. Ability to lift up to 50 pounds. Dexterity and Ability to use/manipulate a variety of tools. Ability to travel up to 25% of the time.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options