Elevate Calls Inc.

Security Engineer

• Provide first-level technical support to customers via phone, email, and chat
• Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems
• Guide customers through installation, setup, and configuration processes
• Escalate complex technical issues to higher-level support or engineering teams when necessary
• Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system
• Stay updated with the latest technology advancements and product features to effectively assist customers
• Assist with product testing and provide feedback to enhance service and product quality

Technical Support Representative