Elevate Calls Inc.

Technical Support Representative

Elevate Calls Inc.

full-time

Posted on:

Origin:  • 🇬🇾 Guyana

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Job Level

Junior

Tech Stack

IoT

About the role

  • Provide first-level technical support to customers via phone, email, and chat
  • Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems
  • Guide customers through installation, setup, and configuration processes
  • Escalate complex technical issues to higher-level support or engineering teams when necessary
  • Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system
  • Stay updated with the latest technology advancements and product features to effectively assist customers
  • Assist with product testing and provide feedback to enhance service and product quality

Requirements

  • 1-2 years of technical support or customer service experience, preferably in a technology or security-related field
  • Basic understanding of networking, IoT devices, and security systems
  • Familiarity with alarm systems is a plus
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • A passion for helping customers and ensuring their satisfaction
  • High school diploma or equivalent required; an associate degree or certification in a related field is preferred