Technical Support Representative
Elevate Calls Inc.
full-time
Posted on:
Location: 🇬🇾 Guyana
Visit company websiteJob Level
Junior
Tech Stack
IoT
About the role
- Provide first-level technical support to customers via phone, email, and chat
- Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems
- Guide customers through installation, setup, and configuration processes
- Escalate complex technical issues to higher-level support or engineering teams when necessary
- Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system
- Stay updated with the latest technology advancements and product features to effectively assist customers
- Assist with product testing and provide feedback to enhance service and product quality
Requirements
- 1-2 years of technical support or customer service experience, preferably in a technology or security-related field
- Basic understanding of networking, IoT devices, and security systems
- Familiarity with alarm systems is a plus
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- A passion for helping customers and ensuring their satisfaction
- High school diploma or equivalent required; an associate degree or certification in a related field is preferred